Can I pause my account?
We don't offer a pause, although if you remove your credit card information, you won't be billed on the next cycle and your data should remain in the account for at least a few weeks. Eventually, you'll move into the cancellation flow, however, so...
Add team members
You can add new team members to your workspace by going to Account Settings and selecting Team. From there, enter their email address and send an invitation link. If you would like to add team members under a different workspace, simply switch ove...
Cancel your subscription
You can cancel your subscription plan by navigating to Account Settings → Subscription and then clicking on “Cancel subscription”:
Upgrade my plan
You can upgrade your subscription plan in the Subscription section. To upgrade, navigate to Account Settings → Subscription and then click on “ Change Plan ”: After that, select your desired plan: Then, you’ll see how your payment for upgradin...
Refund policy
If you are not satisfied with Hoppy Copy in your first month of use, you may request a refund within 30 days of the initial purchase date. How to Request a Refund: Contact Us: Either email our customer support at [email protected] or use the c...
Renaming workspaces
When you first create your account, your first workspace is labeled as Personal. You can rename this or create a new one. To change the name of your current workspace, simply navigate to Account Settings → Workspace settings : To create a new wor...
Is it possible to set a password and username for my account?
In Hoppy Copy, there are two main login methods: - via Google - via the code sent to your email As of right now, it is not possible to set a password and username for your Hoppy Copy account.
How can I change my email address?
To change the email address associated with your account, please: 1. Send a message to support via the chat widget when logged into the app. Tell us the new email address you would like to change to. 2. Email us at [email protected] from your cur...
Do you offer Non-Profit discounts?
Yes! We offer a 30% discount for non-profit organizations. To apply, please contact our team, and we'll get you set up. 👉 Get in touch: https://www.hoppycopy.co/contact We’re happy to support organizations making a difference! 😊