Can I pause my account?
We don't offer a pause, although if you remove your credit card information, you won't be billed on the next cycle and your data should remain in the account for at least a few weeks. Eventually, you'll move into the cancellation flow, however, so...
Cancel your subscription
You can cancel your subscription plan by navigating to Account Settings → Subscription and then clicking on “Cancel subscription”:
Upgrade my plan
You can upgrade your subscription plan in the Subscription section. To upgrade, navigate to Account Settings → Subscription and then click on “ Change Plan ”: After that, select your desired plan: Then, you’ll see how your payment for upgradin...
Refund policy
If you're not completely satisfied with Hoppy Copy during your first month, you can request a refund within 30 days of your initial purchase. How to Request a Refund: Contact Us: Just email our support team at [email protected] or reach out th...
Renaming workspaces
When you first create your account, your first workspace is labeled as Personal. You can rename this or create a new one. To change the name of your current workspace, simply navigate to Account Settings → Workspace settings : To create a new wor...
Is it possible to set a password and username for my account?
In Hoppy Copy, there are two main login methods: - via Google - via the code sent to your email As of right now, it is not possible to set a password and username for your Hoppy Copy account.
How can I change my email address?
To change the email address associated with your account, please: 1. Send a message to support via the chat widget when logged into the app. Tell us the new email address you would like to change to. 2. Email us at [email protected] from your cur...
Do you offer Non-Profit discounts?
Yes! We offer a 30% discount for non-profit organizations. To apply, please contact our team, and we'll get you set up. 👉 Get in touch: https://www.hoppycopy.co/contact We’re happy to support organizations making a difference! 😊